1.  Authorised Status

Philip O’Reilly Hooper Dolan Insurances Ltd. is regulated by the Financial Regulator as a Multi Agency Intermediary. A copy of the firm’s Statement of Authorised Status is linked.

This firm does not have any “tied” relationship with any Insurance Company that would compromise our ability to offer you independent advice and choice.  This firm is also a member of the Irish Brokers Association (IBA).

Philip O’Reilly Hooper Dolan Insurances Ltd. is authorised to provide the following services:

• Offer broad based advice and place business in relation to all classes of non-life insurance (i.e. general insurance products).  General insurance products include insurances in respect of household, motor, commercial, property, travel, liability, consequential loss, professional indemnity and other products in the general insurance non-life market.
• Our advice is restricted to the products from insurers for which we hold appointments

• Receive and transmit orders on your behalf for a product(s) to one or more of the Product Producers (See Product Providers) .

Philip O’Reilly Hooper Dolan Insurances Ltd is paid commission and other payments from the Product Producers to whom orders are transmitted.  Commission details are not provided in relation to general insurance products.

Where rebate premiums arise on general insurance from insurers these will be refunded to clients within 5 business days after being notified by an insurer. A charge may arise in relation to rebate premiums and in such circumstances a charge will only be applied when specifically authorised in writing by the insured.

Philip O’Reilly Hooper Dolan Insurances Ltd. may also charge you a fee for the services provide in addition to third party charges.  We will advise you of these changes prior to arranging the cover.  In some circumstances we may not be able to advise you of the charge prior to inception of the cover.  In such cases we will advise you of the change once we have received it from the third party. We will charge a compliance charge of 1% of the premium.  Any fees payable will be confirmed in writing prior to completion of any business.

2.  Conflicts of Interest and Complaints

It is the policy of the firm to avoid any conflict of interest when providing services to it’s clients.  However, where an unavoidable conflict may arise we will advise you of this in writing before providing any business service.  If you have not been advised of any such conflict you may assume that none arises.

The firm has a written procedure in place for the effective consideration and handling of complaints.  Complaints will be recorded and complaints acknowledged in writing within 5 working days.  All complaints will be fully investigated and the outcome of the investigation will be communicated to the complainant.    We will provide a complainant with regular updates at intervals not greater then 20 days, and will attempt to resolve a complaint within 40 business days.

If your complaint is still not resolved to your satisfaction, and as a final step, you may refer your complaint to the Financial Services Ombudsman. 

You can contact the Ombudsman by phone, fax, e-mail or post. Phone Lo Call:  1890 88 20 90, Fax 01 6620899, Email: enquiries@financialombudsman.ie. Post Financial Services Ombudsman Bureau, 3r Floor, Lincoln House, Lincoln Place, Dublin.  You may also send any complaint about charges and consumer issues to the Financial Regulator at the following Consumer Help-line Lo call 1890 777 777.  Post:  Consumer Information Department, Financial Regulator, PO Box 9138, College Green, Dublin 2.

3.  Handling Clients’ Money

Philip O’Reilly Hooper Dolan Insurances Ltd. will accept payments in respect of all classes of insurance in the circumstances permitted under Section 25G of the Investment Intermediaries Act, 1995.

Philip O’Reilly Hooper Dolan Insurances Ltd. is not authorised to accept cash or negotiable instruments in any other circumstances.

4.  Where a Client Fails to Pay:

Philip O’Reilly Hooper Dolan Insurances Ltd. will, if necessary, exercise it’s legal right to receive any payments due to it from clients for business services provided by it and to be reimbursed for any value obtained by the firm for clients arising from payments by the firm on behalf of clients who subsequently default in any payment due to the firm.

Product producers may withdraw benefits or cover on default of any payments due under any products arranged for your benefit.  Details of these provisions will be included in your product terms and conditions.

5.  Consumer Protection

*Investor Compensation Company Ltd. (ICCL)

This firm is a member of the investor compensation scheme established under the Investor Compensation Act, 1998.  This legislation provides for the establishment of a compensation scheme and to the payment, in certain circumstances, of compensation to clients of firms covered by the Act.  However, you should be aware that a right to compensation will only arise where money or investment instruments held by this firm on your behalf cannot be returned either for the time being or for the foreseeable future and where the client falls within the definition of eligible investor as contained in that Act.  “In the event that a right to compensation is established, the amount payable is the lesser of 90 per cent of your loss which is recognised as being eligible for compensation or EUR 20,000”.

In addition to the Compensation available under the “Investor Compensation Act, 1998”, Philip O’Reilly Hooper Dolan Insurances Ltd. is bonded through its membership of IBA for €200,000 with an inner limit of €65,000 per client.